Find a charge, refund, or receipt

Read the actual payment status and follow related requests.

Start with Payments

Open Payments or Earnings to see Stripe-backed activity. Use the request or payment reference to match a charge. Transaction history and tip receipts can show different types of platform activity.

What a status means

A checkout screen closing does not prove a payment succeeded. Pending means confirmation is still needed. A requested refund is not complete until the processor confirms it. Refresh the record before trying again.

Something looks wrong

For an unexpected charge, open a support ticket with its reference, date, amount, and a short explanation. Do not include full card details. Keep any active proof dispute attached to the original request.