DJFanz support & help center
Get help with DJFanz accounts, DJ verification, spin requests, video proof, payments, and payouts.
Earnings & payouts
Your balance, bank account, and payout details.
- Update your payout details
Review the details Stripe has saved and change them inside DJFanz.
- Add or change your bank account
Save your payout destination and verify the masked bank details.
- Why payout setup still needs attention
Understand missing information, pending checks, and account activation.
- From a completed spin to your bank
Understand earnings, available balance, and bank payout status.
Payments & transactions
Charges, fees, receipts, and refunds.
- Fund a balance by bank transfer
Use your confirmed Stripe cash balance to pay for a spin.
- Find a charge, refund, or receipt
Read the actual payment status and follow related requests.
- Understand fees and tax
See the artist total and DJ earnings before confirming.
- A cancelled or disputed spin
Follow the request and processor status through resolution.
- When a payment action is unavailable
Card payments are paused while DJFanz changes payment provider. Here is what still works.
Requests & proof
Book a spin, deliver proof, and resolve a dispute.
- How DJFanz works
Your music, a real room, and a moment you can see.
- Your first steps as an artist
Prepare a track, find your sound, and follow your first request.
- Book your first spin
Find an available verified DJ and send the right track.
- Record and review “You Got Spinz” proof
Keep each performance video attached to its request.
- Find, archive, or restore your music
Keep active tracks ready without losing your older music.
- Leave a review after an approved spin
Share your experience while keeping proof sharing under your control.
Account & sign-in
Access, privacy, notifications, and your profile.
- Sign in or recover your account
Use Apple, Google, or your existing email sign-in.
- Manage notifications
Choose the updates you want and check device permission.
- Privacy, blocked accounts, and deletion
Control your account and follow a deletion request.
- Understand a paid DJ reply
Keep an optional reply purchase separate from a spin request.
- Get help and follow your ticket
Keep your question, context, and the team’s reply together.
Being a DJ
Verification, availability, schedules, and Spotlight.
- Your first steps as a DJ
Build a bookable profile, then manage each spin from request to proof.
- Get verified and open for requests
Understand what must be ready before an artist can book you.
- Manage your schedule and inactive state
Keep venues, slots, and booking availability accurate.
- Manage DJFanz Spotlight
Understand promoted placements and campaign status.
- Create your DJ introduction
A short hello helps an artist picture you behind the decks.
Safety & music rights
Keep the community and your music protected.
- Protect music and use permitted venues
DJFanz spins are for physical, non-broadcast performances.
- Report a safety or rights concern
Use private reports and keep the relevant context.